FAQs

DREAMality:

Deep sleep, less stress, better you. Our weighted blankets are designed to help you fall asleep faster, stay asleep longer, and wake up feeling refreshed so you can win the day.

We offer a 100% satisfaction guarantee on all orders so you can rest assured in knowing that your 365 Night Better Sleep Guarantee has got you covered.

WHERE ARE YOU BASED?

We're happily based in San Francisco, CA - the city by the bay in the good ol' US of A.

HOW DOES SHIPPING WORK?

DREAMality partners with global merchants and artisans in order to provide you the best prices and the highest quality products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS.

Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking)  :)

We offer international shipping options too - no matter where you are, you can buy from us!

 

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we'll send you a replacement!

 

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email via this form and we'll get back to you as soon as we can.

 

PRODUCT INFORMATION AND CARE

WHICH WEIGHT SELECTION IS RIGHT FOR ME?

Our recommendation is to select a blanket weight that is approximately 10% of the intended user’s body weight, unless you strongly feel you want something heavier or lighter. If you are in between sizes, we recommend selecting the lower of the two weights as the typical customer exchange is for a blanket of a lower weight.

The blanket is not recommended for anyone under the weight of 50 lbs, though we may provide a much lighter weight option to accommodate for this in the future.